Team Member: Dr. Michael Brenner

Interests

• Standards and frameworks for IT Service Management and IT Governance - e.g. FitSM, ITIL, COBIT, eTOM, MOF, COBIT, ISO/IEC 20000 (also known as «ISO 20000» or «ISO20K»)
• Information Security Management, ISO/IEC 27000 standards
• ITSM tools, and using new technologies for ITSM purposes, e.g. for management tool integration, orchestration of processes etc.

Other online profiles

• Google Scholar
• Xing
• LinkedIn

Selected talks

• FitSM – Service-Management für kleine und mittlere Organisationen, ZKI AK Servicemanagement und Sicherheit, ZKI Herbsttagung 2016, 12.9.2016, Ulm
• FitSM – Ein effizienterer Weg zum Service-Management-System für kleine und mittlere Organisationen, IT Service Integration & Management 2015 (Marcus Evans), 4.11.2015, Berlin
• FitSM – Standard für ein schlankes Servicemanagement in europäischen e-Infrastrukturen, Keynote auf dem 14. itSMF-Jahreskongress, 25.11.2014, Karlsruhe
• CMDB Patterns – Good Practice für den Entwurf von CMDB-Informationsmodellen, Best Management Practice Kongress BPMK14, May 2014
• Designing CMDB data models with good utility and limited complexity, BDIM 14, Krakow, Poland, May 2014
• Interview zum Thema Requirements Engineering und IT Service Management im Newsletter des TÜV SÜD Examination Institute
• Process approach and key concepts of FedSM / FitSM, EGI Community Forum April 2013
• ITSM am LRZ - Erfahrungen zu oft vernachlässigten Aspekten, Serview Best Management Practice Kongress, May 2012
• ISO/IEC 27001 - Der internationale Standard für das Management der Informationssicherheit (with Marcus Giese), Treffen der Regionalgruppe München der GI, February 2012
• IT Service Management System at the Leibniz Supercomputing Centre - People, Process, Technology, Computing in Atmospheric Sciences Workshop (CAS2K11), Annecy, September 2011
• Werkzeugunterstützung für ITIL-orientiertes Dienstmanagement, LMU, München, Juli 2007
• Classifying ITIL Processes – A Taxonomy under Tool Support Aspects, BDIM 06, Vancouver, Canada, April 2006
• Requirements Engineering und IT Service Management – Ansatzpunkte einer integrierten Sichtweise, Modellierung 2006, Innsbruck, Austria, March 2006
• Modellierungsansätze für IT-Infrastrukturen - Klassifizierung und Tauglichkeitsbewertung aus Sicht des IT-Managements (with Martin Sailer and Markus Garschhammer), Versicherungsforen Leipzig, Munich, November 2005
• Nicht-funktionale Anforderungen und Quality of Service (with Markus Garschhammer and Friederike Nickl), GI Regionalgruppe München - Arbeitskreis Requirements, Munich, September 2005
• Applying Web Services Technologies to the Management of Context Provisioning, HP-OVUA, Geneva, July 2003
• Methodik zur Qualitätsbeurteilung von IT Managementprozessen auf Basis von ITIL, BMW Group - MNM Team Workshop, Munich, January 2003
• A Criteria Catalog Based Methodology for Analyzing Service Management Processes, DSOM, Montreal, October 2002

Teaching

• Kompaktseminar Prozessorientiertes IT-Service-Management anhand von Unternehmensplanspielen / Process-oriented IT Service Management: WS04/05, SS05, WS05/06, SS06, WS06/07, SS07, WS07/08, SS08, WS08/09, SS09, WS09/10, SS10, WS10/11, SS11, SS12, WS12/13, WS13/14, SS14, WS14/15, WS15/16, WS16/17, WS17/18, WS18/19
• Kompaktseminar Informationssicherheits-Management / Information Security Management: SS15, SS16, SS16, SS16
• Praktikum Rechnernetze / Networks Lab: SS02, WS02/03, SS03, WS03/04, SS04, WS04/05, SS05
• Hauptseminare / Advanced Seminars (Organisation):
  • Aktuelle Trends in Kommunikationsnetzen / Current Trends in Communication Networks (WS02/03)
  • Neue Ansätze im IT-Service-Management - Prozessorientierung (ITIL/eTOM) / New Approaches to IT Service Management - Process Orientation (ITIL/eTOM) (WS03/04)

Professional activities

Certifications

• Manager's Certificate in IT Service Management (TÜV Süd)
• ITIL Expert (EXIN)
• Consultant/Manager, Auditor in ITSM according to ISO/IEC 20000 (TÜV Süd)
• Information Security Officer, ISMS Auditor in ITSM according to ISO/IEC 27000 series (TÜV Süd)
• Foundation in agile project management according to SCRUM (TÜV Süd)

Accredited trainer for ITSM-related courses

Committee memberships etc.

• Work Group FitSM at Itemo
• Committee for the IT Certification of Persons as per ISO/IEC 20000 by TÜV Süd Examination Institute
• Co-Chair of the RDA Service Management Interest Group
• Program Committee for HP-SUA Workshop, 2007, 2008
• Technical Program Committee for BDIM Workshop 2008, 2009, 2010
• Workshop Co-Chair for BDIM Workshop 2011, 2012, 2013, 2014, 2015
  

Projects

Student Work

Publications

• Schmidt, M., Brenner, M., Schaaf, T., IT Service Management Frameworks Compared - Simplifying Service Portfolio Management, In 2019 IFIP/IEEE Symposium on Integrated Network and Service Management (IM), 2019, 421-427, IEEE, Arlington, VA, USA, April, 2019.
• Ziegler, J., Kemmler, B., Brenner, M., Schaaf, T., Anwenderfreundlich und kompakt - Security Incident und Event Management light, DFN Mitteilungen, 2018(93), 44-47, DFN-Verein, Berlin, Deutschland, Juni, 2018.
• Ziegler, J., Kemmler, B., Brenner, M., Schaaf, T., Leichtgewichtiges Security Incident und Event Management im Hochschulumfeld, In 10. DFN Forum Kommunikationstechnologien, 2017, , Berlin, Deutschland, Mai, 2017.
• Brenner, M., gentschen Felde, N., Hommel, W., Metzger, S., Reiser, H., Schaaf, T., Praxisbuch ISO/IEC 27001: Management der Informationssicherheit und Vorbereitung auf die Zertifizierung, 2., aktualisierte und erweiterte Auflage, 2017, Carl Hanser Verlag GmbH & Co. KG, München, Deutschland, April, 2017.
• Beckmann, N., Brenner, M., Bündgens, D., Grindler, A., Hengstebeck, I., Holler, B., Lara, C., Mai, M., Peinz, H., Springorum, L., Kooperation von Rechenzentren -- Governance und Steuerung - Organisation, Rechtsgrundlagen, Politik, , 109-126, De Gruyter, Oldenbourg / Berlin, Germany, Oktober, 2016.
• Brenner, M., Gillmeister, M., CMDB Patterns, In , 2014, IEEE/IFIP, Mai, 2014.
• Brenner, M., Schaaf, T., Tortonesi, M., , Journal of Network and Systems Management, 2013(21), 326-333, Springer, New York, USA, Juni, 2013.
• Brenner, M., Hommel, W., Metzger, S., Reiser, H., Schaaf, T., gentschen Felde, N., Praxisbuch ISO/IEC 27001 -- Management der Informationssicherheit und Vorbereitung auf die Zertifizierung, 2011, Carl Hanser Verlag, München, Oktober, 2011.
• Knittl, S., Brenner, M., Towards a Configuration Management System for Hybrid Cloud Deployments, In 6th IFIP/IEEE International Workshop on Business-driven IT Management (BDIM 2011) , 2011, Juni, 2011.
• Brenner, M., Knittl, S., Richter, C., Gillmeister, M., Replace or Integrate? - Decision Support for Building a Federated Configuration Management Database, In 16th International Conference of European University Information Systems (EUNIS 2010), 2010, Warschau, Polen, Juni, 2010.
• Brenner, M., Hegering, H.-G., Reiser, H., Richter, C., Schaaf, T., Introducing process-oriented IT Service Management at an Academic Computing Center: An Interim Report, In Making Management Scalable, Robust, Cost-Effective and Revenue-Generating (Proceedings of the 11th IFIP/IEEE Symposium of Integrated Network Management), 2009, IFIP/IEEE, New York, USA, Juni, 2009.
• Brenner, M., Schaaf, T., Scherer, A., An Information Model for IT Service Management processes, In Making Management Scalable, Robust, Cost-Effective and Revenue-Generating (Proceedings of the 11th IFIP/IEEE Symposium of Integrated Network Management), 2009, New York, USA, Juni, 2009.
• Brenner, M., Reiser, H., Richter, C., Requirements Engineering für die Werkzeugauswahl zur Unterstützung von ISO/IEC 20000, In Informatik 2008 - Beherrschbare Systeme dank Informatik, 2008, 841-846, Lecture Notes in Informatics (LNI 134), Gesellschaft für Informatik, München, Deutschland, September, 2008.
• Brenner, M., Schaaf, T., On Tool Support for Service Level Management: From Requirements to System Specifications, In Proceedings of 3rd IEEE/IFIP International Workshop on Business-driven IT Management, 2008, Salvador, Brasilien, April, 2008.
• Brenner, M., Dreo Rodosek, G., Hanemann, A., Hegering, H.-G., König, R., Handbook of Network and System Administration, Service Provisioning: Challenges, Process Alignment and Tool Support, 855-904, Elsevier, November, 2007.
• Brenner, M., Knittl, S., Schmelz, K., Building Blocks for Release Management Unification in Large-Scale Environments, In Proceedings of the 14th Annual Workshop of HP Software University Association, 2007, 295-300, Infonomics-Consulting, Stuttgart, Germany, Juli, 2007.
• Brenner, M., Werkzeugunterstützung für ITIL-orientiertes Dienstmanagement - Ein modellbasierter Ansatz, Ludwig-Maximilians-Universität München, Dissertation, Juli, 2007.
• Brenner, M., Sailer, M., Schaaf, T., Garschhammer, M., CMDB - Yet Another MIB? On Reusing Management Model Concepts in ITIL Configuration Management, In Large Scale Management of Distributed Systems (Proceedings of DSOM 2006 - 17th IFIP/IEEE International Workshop on Distributed Systems: Operations and Management), 2006, 269-280, Lecture Notes in Computer Science, Volume 4269/2006, Springer Berlin / Heidelberg, Oktober, 2006.
• Brenner, M., Garschhammer, M., Hegering, H.-G., When Infrastructure Management Just Won’t Do - The Trend Towards Organizational IT Service Management, In Kern E. M., Brügge B., Hegering H.-G. (Hrsg.): Managing Development and Application of Digital Technologies, 2006, 132-146, Springer, Juni, 2006.
• Brenner, M., Classifying ITIL Processes - A Taxonomy under Tool Support Aspects, In Proceedings of First IEEE/IFIP International Workshop on Business-Driven IT Management (BDIM 06), 2006, 19-28, IEEE, Vancouver, Canada, April, 2006.
• Brenner, M., Garschhammer, M., Nickl, F., Requirements Engineering und IT Service Management - Ansatzpunkte einer integrierten Sichtweise, In GI-Edition-Lecture Notes in Informatics (LNI), 2006(P-82), 51-65, Modellierung 2006, Gesellschaft für Informatik (GI), März, 2006.
• Brenner, M., Vom LAN zum Kommunikationsnetz - Netze und Protokolle, enhanced Telecom Operations Map (eTOM), Interest Verlag, Deutschland, Juni, 2004.
• Brenner, M., Schiffers, M., Applying Web Services Technologies to the Management of Context Provisioning , In 10th International Workshop of the HP OpenView University Association (HPOVUA 2003), Geneva, Switzerland, Juli, 2003.
• Brenner, M., Radisic, I., Schollmeyer, M., A Criteria Catalog based Methodology for Analyzing Service Management Processes, In Feridun, M., Kropf, P., Babin, G., editors, Proceedings of the 13th IFIP/IEEE International Workshop on Distributed Systems: Operations & Management (DSOM 2002), 145-156, Lecture Notes in Computer Science (LNCS) 2506, Springer, IFIP/IEEE, Montreal, Canada, Oktober, 2002.