Team Member: Dr. Patricia Marcu

Research Interests & Projects

• Research area: IT Service Management
• Ph.D thesis: Architekturkonzepte für intrerorganisationales Fehlermanagement published by Verlag Dr. Hut
• Business-driven IT Management (2008 Summer Internship at IBM T.J. Watson Research Center)
• Fault Management
• Project: perfSONAR within the European Project GN2/ GN3
• GÉANT is a multi-gigabit research and education network. It provides state-of-the-art data communications to the European research and education community. GÉANT provides the most advanced services and widest geographical reach of any network of its kind in the world, with leading-edge standards of reliability and innovation. GÉANT connects 32 European national research and education networks (NRENs) across 34 countries. NRENs connect research and educational institutions within their respective countries, providing GÉANT connectivity to more than 30 million research and education end users in over 3,500 institutions across Europe.
• The perfSONAR multi-domain monitoring (MDM) service answers the need for cross-domain monitoring capability. For the first time, it is possible to access network performance metrics from across multiple domains and to perform network monitoring actions in different network domains.

Certifications

• Expert Certificate in IT Service Management according to ITIL V3 (ITIL V3 Expert)
• Manager's Certificate in IT Service Management acording to ITIL (ITIL V2/V3 Service Manager)
• Foundation Certificate in IT Service Management according to ITIL v2
• Consultant/Manager Certificate in IT Service Management according to ISO/IEC 20000
• Internal Auditor Certificate in IT Service Management according to ISO/IEC 20000
• Foundation Certificate in IT Service Management according to ISO/IEC 20000

Memberships

• Technical Program Committee for the Managing and Delivering Grid Services 2011 (MDGS2011)
• Technical Program Committee for the 5th IEEE International Workshop on Business-driven IT Management (BDIM 2011)
• Editorial Board of International Journal of Computer Networks and Communications (IJCNC)

Teaching

• Summer term 2011:
• Kompaktseminar Prozessorientiertes IT-Service-Management
• Parallelisierung und Computergrafik
• Digital Image Processing


• Summer term 2010:
• Kompaktseminar Prozessorientiertes IT-Service-Management


• Winter term 2009/2010:
• Kompaktseminar Prozessorientiertes IT-Service-Management


• Summer term 2009:
• Hauptseminar Cloud-Computing
• Kompaktseminar Prozessorientiertes IT-Service-Management anhand von Unternehmensplanspielen


• Summer term 2008:
• Hauptseminar Virtualisierung
• Konvertierung zwischen verschiedenen Hostsystemen: P2V, V2V und V2P

Student Work

Publications

• Liu, F., Marcu, P., Schmitz, D., Yampolskiy, M., Rethinking of Multi-Layer Multi-Domain Network Monitoring, In 5th DFN-Forum Kommunikationstechnologien - Verteilte Systeme im Wissenschaftsbereich, 2012, GI-Verlag, DFN Forum, Regensburg, Germany, Mai, 2012.
• Marcu, P., Architekturkonzepte für interorganisationales Fehlermanagement, Ludwig-Maximilians-Universität München, Dissertation, Mai, 2011.
• Marcu, P., Schaaf, T., An information model for inter-organizational fault management, In Proceedings of the 6th IFIP/IEEE International Workshop on Business-driven IT Management (BDIM 2011), Dublin, Irland, Mai, 2011.
• Marcu, P., Hommel, W., Inter-organizational fault management: Functional and organizational core aspects of management architectures, International journal of Computer Networks & Communications (IJCNC), 2011, Volume 3, (Nr. 1), 101-117, AIRCC, Januar, 2011.
• Marcu, P., Schmitz, D., Fritz, W., Yampolskiy, M., Hommel, W., Integrated monitoring of multi-domain backbone connections, International journal of Computer Networks & Communications (IJCNC), 2011, Volume 3, (Nr. 1), 82-99, AIRCC, Januar, 2011.
• Hamm, M. K., Knittl, S., Marcu, P., Yampolskiy, M., Modellierung interorganisationaler IT-Service-Managementprozesse, Praxis der Informationsverarbeitung und Kommunikation, 2010, K.G. Saur, München, Germany, Dezember, 2010.
• Yampolskiy, M., Hommel, W., Marcu, P., Hamm, M. K., An information model for the provisioning of network connections enabling customer-specific End-to-End QoS guarantees, In Proceedings of the IEEE SCC 2010 International Conference on Services Computing, IEEE Computer Society, Miami, USA, Juli, 2010.
• Marcu, P., Hommel, W., Requirements and concepts for an inter-organizational fault management architecture, In Proceedings of the 9-th RoEduNet International Conference, IEEE Computer Society, Sibiu (Hermannstadt), Romania, Juni, 2010.
• Marcu, P., Schmitz, D., Hanemann, A., Trocha, S., Monitoring and Visualization of the Large Hadron Collider Optical Private Network, In Proceedings of the 9-th RoEduNet International Conference, IEEE Computer Society, Sibiu (Hermannstadt), Romania, Juni, 2010.
• Marcu, P., Shwartz, L., Grabarnik, G., Model for Incident Ticket Correlation for Inter-Organizational Service Delivery, In Proceedings of the eChallenges2009, IIMC International Information Management Corporation Ltd, Istanbul, Turkey, Oktober, 2009.
• Marcu, P., Shwartz, L., Grabarnik, G., Loewenstern, D., Managing Faults in the Service Delivery Process of Service Provider Coalitions, In Proceedings of the IEEE SCC 2009 International Conference on Services Computing, 65-72, IEEE Computer Society, Bangalore, India , September, 2009.
• Marcu, P., Shwartz, L., Grabarnik, G., Loewenstern, D., Incident Correlation Method for Heterarchical Service Delivery, In Proceedings of the International Conference on Service Science, INFORMS, Hong Kong, August, 2009.
• Marcu, P., Grabarnik, G., Luan, L., Rosu, D., Shwartz, L., Ward, C., Towards an Optimized Model of Incident Ticket Correlation, In , IEEE Computer Society Press, New York, USA, Juni, 2009.
• Hamm, M. K., Marcu, P., Yampolskiy, M., Beyond Hierarchy: Towards a Service Model supporting new Sourcing Strategies for IT Services, In , , , Marrakech, Morocco, Juni, 2008.
• Hanemann, A., Kraft, S., Marcu, P., Reinwand, J., Reiser, H., Schmitz, D., Venus, V., perfSONAR: Performance Monitoring in europäischen Forschungsnetzen, In , , DFN, Kaiserslautern, Deutschland, Mai, 2008.
• Hanemann, A., Marcu, P., Algorithm Design and Application of Service-Oriented Event Correlation, In , 2008, Salvador Bahia, Brazil, April, 2008.
• Marcu, P., IT-Dienstmanagement. Ein Modell der Abhängigkeiten , 2007, Vdm Verlag Dr. Müller, Saarbrücken, Juni, 2007.
• Hanemann, A., Marcu, P., Sailer, M., Schmitz, D., Specification of Dependencies for IT Service Fault Management, In Proceedings of the 1st International Conference on Software and Data Technologies (ICSOFT 2006), 2006, 257-260, INSTICC press, Setubal, Portugal, September, 2006.