Team Member: Dr. Thomas Schaaf

Short Bio/CV

Dr. Thomas Schaaf received the Diploma (M.Sc.) degree and the Ph.D. in Computer Science from the Ludwig-Maximilians-Universität (LMU) Munich, Germany. He was a senior researcher at the LMU for many years and holds various advanced certifications as an instructor, consultant and auditor for IT Service Management according to ITIL, ISO/IEC 20000 and FitSM as well as for Information Security Management (ISO/IEC 27000). Currently, he is working as a consultant and auditor in these fields. He has got a university teaching assignment and gives an annual master lecture on IT Management at the LMU.

Thomas Schaaf was the project director for the FP7 coordination and support action Service Management in Federated e-Infrastructures (FedSM), funded by the European Commission.

Research Interests & Projects

• Research area: IT Service Management
• Process Frameworks and Best Practices
• Business-driven IT Management
• Service Level Management
• Former projects:
• Service Management in Federated e-Infrastructures (FedSM)
• Service Delivery and Service Level Management in Grid Infrastructures (gSLM)
• European Network of Excellence for the Management of Internet Technologies and Complex Services (EMANICS)

Certifications

• IT Service Management
• Expert Certificate in IT Service Management according to ITIL (ITIL Expert)
• Expert Certificate in IT Service Management according to FitSM (FitSM Expert)
• Consultant/Manager Certificate in IT Service Management according to ISO/IEC 20000
• Auditor Certificate according to ISO/IEC 20000
• COBIT Foundation / Practitioner Certificate
• Information Security Management
• Information Security Officer Certificate according to ISO/IEC 27000
• Information Security Auditor Certificate according to ISO/IEC 27000

Memberships

• Technical Program Committee for the 15th IEEE/IFIP Network Operations and Management Symposium (NOMS 2018)
• Technical Program Committee for the 15th IFIP/IEEE Symposium on Integrated Network and Service Management (IM 2017)
• Technical Program Committee for the 11th International Conference on Autonomous Infrastructure, Management and Security (AIMS 2017)
• Technical Program Committee for the 14th IEEE/IFIP Network Operations and Management Symposium (NOMS 2016)
• Technical Program Committee for the 14th IFIP/IEEE Symposium on Integrated Network and Service Management (IM 2015)
• Technical Program Committee for the 13th IEEE/IFIP Network Operations and Management Symposium (NOMS 2014)
• Labs Co-Chair for the 7th International Conference on Autonomous Infrastructure, Management and Security (AIMS 2013)
• Workshop Co-Chair for the 8th IEEE International Workshop on Business-driven IT Management (BDIM 2013)
• Technical Program Committee for the 6th IFIP/IEEE Workshop on Distributed Autonomous Network Management Systems (DANMS 2013)
• Technical Program Committee for the 13th IFIP/IEEE Symposium on Integrated Network and Service Management (IM 2013)
• Workshop Co-Chair for the 7th IEEE International Workshop on Business-driven IT Management (BDIM 2012)
• Technical Program Committee for the 5th IFIP/IEEE Workshop on Distributed Autonomous Network Management Systems (DANMS 2012)
• Workshop Co-Chair for the 6th IEEE International Workshop on Business-driven IT Management (BDIM 2011)
• Technical Program Committee for the 5th IEEE International Workshop on Business-driven IT Management (BDIM 2010)
• Technical Program Committee for the 4th IEEE International Workshop on Business-driven IT Management (BDIM 2009)
• Technical Program Committee for the 3rd IEEE International Workshop on Business-driven IT Management (BDIM 2008)
• EMANICS Network of Excellence (PhD thesis abstract)
• IT Service Management Forum Deutschland e.V., Arbeitskreis ITSM in Lehre und Ausbildung

Teaching

• Winter term 2020/2021:
• Kompaktseminar Prozessorientiertes IT-Service-Management


• Summer term 2020:
• Kompaktseminar Informationssicherheits-Management
• Vorlesung IT-Management


• Winter term 2019/2020:
• Kompaktseminar Prozessorientiertes IT-Service-Management


• Summer term 2019:
• Kompaktseminar Informationssicherheits-Management
• Vorlesung IT-Management


• Winter term 2018/2019:
• Kompaktseminar Prozessorientiertes IT-Service-Management


• Summer term 2018:
• Kompaktseminar Informationssicherheits-Management
• Vorlesung IT-Management


• Winter term 2017/2018:
• Kompaktseminar Prozessorientiertes IT-Service-Management


• Summer term 2017:
• Kompaktseminar Informationssicherheits-Management
• Vorlesung IT-Management


• Winter term 2016/2017:
• Kompaktseminar Prozessorientiertes IT-Service-Management


• Summer term 2016:
• Kompaktseminar Informationssicherheits-Management
• Vorlesung IT-Management


• Winter term 2015/2016:
• Kompaktseminar Prozessorientiertes IT-Service-Management


• Summer term 2015:
• Kompaktseminar Informationssicherheits-Management
• Vorlesung IT-Management


• Summer term 2014:
• Vorlesung IT-Management


• Winter term 2013/2014:
• Kompaktseminar Prozessorientiertes IT-Service-Management


• Summer term 2013:
• Vorlesung IT-Management


• Winter term 2012/2013:
• Kompaktseminar Prozessorientiertes IT-Service-Management


• Summer term 2012:
• Vorlesung IT-Management
• Kompaktseminar Prozessorientiertes IT-Service-Management


• Summer term 2011:
• Vorlesung IT-Management
• Kompaktseminar Prozessorientiertes IT-Service-Management
• Hauptseminar Parallelisierung und Computergrafik
• Die Geschichte der Entwicklung von Grafikkarten


• Winter term 2010/2011:
• Kompaktseminar Prozessorientiertes IT-Service-Management


• Summer term 2010:
• Vorlesung IT-Management
• Kompaktseminar Prozessorientiertes IT-Service-Management


• Winter term 2009/2010:
• Vorlesung IT-Management
• Systempraktikum
• Kompaktseminar Prozessorientiertes IT-Service-Management


• Summer term 2009:
• Hauptseminar Cloud-Computing
• Seminar zu ausgewählten Themen der Informatik (für Bachelor)
• Kompaktseminar Prozessorientiertes IT-Service-Management anhand von Unternehmensplanspielen
• Probestudium Informatik: Technische Informatik, Betriebssysteme und IT-Sicherheit


• Winter term 2008/2009:
• Systempraktikum


• Summer term 2008:
• Hauptseminar Virtualisierung
• Betriebssystem-Virtualisierung am Beispiel von OpenVZ und Virtuozzo
• Kompaktseminar Prozessorientiertes IT-Service-Management anhand von Unternehmensplanspielen


• Winter term 2007/2008:
• Systempraktikum
• Kompaktseminar Prozessorientiertes IT-Service-Management anhand von Unternehmensplanspielen


• Summer term 2007:
• Systempraktikum
• Hauptseminar Standardisierung und Automatisierung im IT-Management
• ITIL und ISO/IEC 20000 - Standardisierung und Bewertung von IT-Management-Prozessen
• Das NGOSS SLA-Management-Handbook - Konzepte und Tools für effektives Service-Level-Management
• Kompaktseminar Prozessorientiertes IT-Service-Management anhand von Unternehmensplanspielen


• Winter term 2006/2007:
• Kompaktseminar Prozessorientiertes IT-Service-Management anhand von Unternehmensplanspielen


• Summer term 2006:
• Systempraktikum
• Hauptseminar Trends in Rechnernetzen und IT-Management: Vom Backbone bis zur Letzten Meile
  • Migration von IPv4 zu IPv6: Konsequenzen, Netzbildung, Praxis
  • Struktur des Internet-Backbones und ausgewählte Managementfragen

Student Work

Publications

• Schmidt, M., Brenner, M., Schaaf, T., IT Service Management Frameworks Compared - Simplifying Service Portfolio Management, In 2019 IFIP/IEEE Symposium on Integrated Network and Service Management (IM), 2019, 421-427, IEEE, Arlington, VA, USA, April, 2019.
• Ziegler, J., Kemmler, B., Brenner, M., Schaaf, T., Anwenderfreundlich und kompakt - Security Incident und Event Management light, DFN Mitteilungen, 2018(93), 44-47, DFN-Verein, Berlin, Deutschland, Juni, 2018.
• Ziegler, J., Kemmler, B., Brenner, M., Schaaf, T., Leichtgewichtiges Security Incident und Event Management im Hochschulumfeld, In 10. DFN Forum Kommunikationstechnologien, 2017, , Berlin, Deutschland, Mai, 2017.
• Brenner, M., gentschen Felde, N., Hommel, W., Metzger, S., Reiser, H., Schaaf, T., Praxisbuch ISO/IEC 27001: Management der Informationssicherheit und Vorbereitung auf die Zertifizierung, 2., aktualisierte und erweiterte Auflage, 2017, Carl Hanser Verlag GmbH & Co. KG, München, Deutschland, April, 2017.
• Brenner, M., Schaaf, T., Tortonesi, M., , Journal of Network and Systems Management, 2013(21), 326-333, Springer, New York, USA, Juni, 2013.
• Richter, C., Schaaf, T., An approach to consolidate and optimize monitoring solutions, In , 2012, Hawaii, USA, Mai, 2012.
• Brenner, M., Hommel, W., Metzger, S., Reiser, H., Schaaf, T., gentschen Felde, N., Praxisbuch ISO/IEC 27001 -- Management der Informationssicherheit und Vorbereitung auf die Zertifizierung, 2011, Carl Hanser Verlag, München, Oktober, 2011.
• Knittl, S., Schaaf, T., Saverchenko, I., Change Management in e-Infrastructures to support Service Level Agreements, In Managing and Delivering Grid Services (MDGS), 2011, Bordeaux, Frankreich, August, 2011.
• Marcu, P., Schaaf, T., An information model for inter-organizational fault management, In Proceedings of the 6th IFIP/IEEE International Workshop on Business-driven IT Management (BDIM 2011), Dublin, Irland, Mai, 2011.
• Richter, C., Schaaf, T., A maturity model for tool landscapes of IT service providers, In , Dublin, Ireland, Mai, 2011.
• Metzker, M., Schaaf, T., gSLM: Challenges in Service Delivery Management and Service Level Management in Grids, In Proceedings of Cracow Grid Workshop - CGW10, 2011, 102-109, ACC-Cyfronet AGH, Krakow, Poland, März, 2011.
• Brenner, M., Hegering, H.-G., Reiser, H., Richter, C., Schaaf, T., Introducing process-oriented IT Service Management at an Academic Computing Center: An Interim Report, In Making Management Scalable, Robust, Cost-Effective and Revenue-Generating (Proceedings of the 11th IFIP/IEEE Symposium of Integrated Network Management), 2009, IFIP/IEEE, New York, USA, Juni, 2009.
• Brenner, M., Schaaf, T., Scherer, A., An Information Model for IT Service Management processes, In Making Management Scalable, Robust, Cost-Effective and Revenue-Generating (Proceedings of the 11th IFIP/IEEE Symposium of Integrated Network Management), 2009, New York, USA, Juni, 2009.
• Schaaf, T., IT-gestütztes Service-Level-Management - Anforderungen und Spezifikation einer Managementarchitektur, Ludwig-Maximilians-Universität München, Dissertation, Dezember, 2008.
• Brenner, M., Schaaf, T., On Tool Support for Service Level Management: From Requirements to System Specifications, In Proceedings of 3rd IEEE/IFIP International Workshop on Business-driven IT Management, 2008, Salvador, Brasilien, April, 2008.
• Gögetap, B., Schaaf, T., Requirements and Recommendations for the Realization of a Configuration Management Database, In Proceedings of HPSUA 2007 - 14th HP Software University Association Workshop, 2007, München, Deutschland, Juli, 2007.
• Schaaf, T., The IT Infrastructure Library (ITIL) - An Introduction for Practitioners and Researchers, In Inter-Domain Management, 2007, Springer-Verlag, Association for Computing Machinery (ACM), Oslo, Norwegen, Juni, 2007.
• Schaaf, T., Frameworks for Business-driven Service Level Management - A Criteria-based Comparison of ITIL and NGOSS, In Proceedings of 2nd IEEE/IFIP International Workshop on Business-driven IT Management, 2007, München, Deutschland, Mai, 2007.
• Brenner, M., Sailer, M., Schaaf, T., Garschhammer, M., CMDB - Yet Another MIB? On Reusing Management Model Concepts in ITIL Configuration Management, In Large Scale Management of Distributed Systems (Proceedings of DSOM 2006 - 17th IFIP/IEEE International Workshop on Distributed Systems: Operations and Management), 2006, 269-280, Lecture Notes in Computer Science, Volume 4269/2006, Springer Berlin / Heidelberg, Oktober, 2006.
• Schaaf, T., Effizienter Ähnlichkeits-Verbund auf komplexen metrischen Objekten, Diplomarbeit, 2006, München, Deutschland, Januar, 2006.