TeleManagement Forum (TMF)

  The Telecom Operations Map (TOM) [#!smart-tmn-tom99!#] introduced by TMF focuses on the end-to-end automation of communications operations processes. The core of TOM is a process framework that postulates a set of business processes that are typically necessary for service providers to plan, deploy and operate their services. These processes are organized using the TMN layering concepts and furthermore detailed to a finer granularity. TOM offers valuable concepts and addresses aspects of service management using business processes. However, TOM lacks a methodology that outlines how these processes have been identified.